Refund & Return Policy

Thank you for shopping at Seven Sacraments Shop. We take pride in creating high-quality handmade religious textiles, including Catholic altar cloths, liturgical lace, chapel veils, and custom-designed pieces crafted with care and devotion.

1. Returns for European Union Customers

Customers residing in the European Union have the right to withdraw from an eligible online purchase within 14 calendar days of receiving their order, without providing a reason.

To request a return, please contact us at iconicbrandsclothing@gmail.com.

After notifying us, you must return the item within 14 calendar days.

Return Conditions

• Customers are responsible for return shipping costs unless otherwise required by law.

• We strongly require customers to use a shipping service with shipment tracking and provide the tracking number. Please retain proof of postage.

• Returned products must be securely packaged to prevent damage during transportation.

• We request original packaging and a receipt, invoice, or other proof of purchase. The absence of original packaging or a paper receipt does not automatically invalidate statutory withdrawal rights when the purchase can otherwise be verified.

• Customers may be responsible for diminished value resulting from handling beyond what is necessary to inspect the product.

2. Custom-Made and Personalized Products

Products made to individual customer specifications or clearly personalized are excluded from the statutory right of withdrawal, where permitted by applicable law.

This includes, where the legal exception applies:

• Altar cloths made to customer-specified dimensions.

• Liturgical lace trims made to a specifically requested custom length or design.

• Chapel veils and prayer shawls made to individual measurements or personalized specifications.

• Religious textiles with personalized embroidery, inscriptions, or monograms.

Handmade products are not automatically considered personalized simply because they are produced after an order is placed.

These exclusions do not affect statutory rights concerning defective, damaged, or incorrectly supplied products.

3. Returns for Customers Outside the European Union

We accept return requests for eligible non-personalized products within 14 days of delivery.

Items must be unused and returned in their original condition.

Custom-made and personalized products are not eligible for discretionary returns or exchanges.

Sale items are excluded from discretionary returns, except where required by applicable law.

4. Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery.

If your item arrives damaged, defective, or incorrect, contact us with your order number and photographs, if available.

We will review the issue and provide an appropriate solution, including repair, replacement, or refund, as required by applicable law.

Nothing in this policy limits your statutory consumer rights.

5. Exchanges

Exchanges of standard, non-personalized products are subject to availability and applicable consumer rights.

For a different design or size, please contact us to arrange a return of the eligible item and place a new order.

6. Refund Processing

Once we receive and inspect your return, we will notify you of its status.

For EU customers exercising their statutory right of withdrawal, refunds will be issued without undue delay and within 14 calendar days of receiving the withdrawal notification.

We may withhold reimbursement until we receive the returned goods or evidence of their return shipment, whichever occurs first.

Refunds will be issued to the original payment method.

For valid EU withdrawals, original standard delivery charges will be refunded as required by law. Additional premium delivery charges are excluded beyond the least expensive standard delivery option offered.

7. Purchase Verification and Tax Documentation

All returns and refunds must be properly documented for accounting, tax compliance, and fraud prevention purposes.

Customers must provide sufficient information to identify their purchase, including their order number and relevant purchase details.

We request that customers provide a receipt, invoice, or other purchase confirmation.

These requirements do not restrict statutory consumer rights under applicable law.

8. Return Address and Contact Information

Seven Sacraments Shop
Oliynykova Nataliya
Sosoy Tayromeneos 9
Kato Achaia, 25200
Greece

Email: iconicbrandsclothing@gmail.com

Please contact us before shipping your return to receive the appropriate instructions.

Thank you for supporting our handmade business.

Seven Sacraments Shop — Faith, Hope and Love